Terms and Conditions for The Ash

Pub, Restaurant (dine in) and Take-Away / Delivery

1. Introduction

Welcome to The Ash pub in Burton End, Stansted.. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. General

These terms and conditions govern your use of our pub and take away services. By placing an order or visiting our premises, you agree to these terms and conditions. We reserve the right to amend these terms at any time, and your continued use of the services constitutes acceptance of these changes.

3. Ordering and Payment

• Orders: Orders can be placed in person, online, or by phone. All orders are subject to availability.
• Payment: Payment must be made at the time of ordering. We accept cash, credit, and debit cards. Online payments must be made through our secure payment gateway.
• Pricing: All prices are inclusive of VAT. We reserve the right to change prices at any time without prior notice.

4. Take Away Service

• Collection: Take away orders must be collected within the specified time. We are not responsible for the quality of food if it is not collected promptly.
• Delivery: Where delivery service is offered, delivery times are estimates and may vary. We are not liable for any delays beyond our control.
• Refunds: Refunds for take away orders are at our discretion and will only be considered if there is a valid reason such as incorrect or damaged items.

5. In-House Dining

• Reservations: Reservations are recommended but not required. We cannot guarantee availability without a reservation.
• Conduct: Patrons are expected to behave respectfully. We reserve the right to refuse service or ask patrons to leave if they are disruptive or violate these terms.
• Allergies: Please inform us of any allergies or dietary restrictions when placing your order. We will do our best to accommodate, but cannot guarantee the absence of allergens.

6. Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific order or service in question.

7. Privacy

Your privacy is important to us. Any personal information provided will be handled in accordance with our privacy policy, which is available on our website.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the country in which our business operates. Any disputes will be subject to the exclusive jurisdiction of the courts of that country.

Terms for Drop-off to Hotel Service

Service Agreement and Conditions

This is a complementary service offered for the convenience of our customers and is subject to a suitable vehicle and driver being available at the time of your need for transport. Please read these terms and conditions carefully before using our service. By using our service, you agree to be bound by these terms and conditions. We will do our best to accommodate disability needs but may need to decline this offer if the driver feels that the persons physical or emotional needs are beyond the practical limits of the vehicle available.

1. Service Availability

Our drop-off to hotel service is available to guests staying at hotels within our designated service area. Please verify with us if your hotel is included in our service area before placing an order.

2. Requesting a drop off

This can be arranged directly with a member of staff, subject of availability of a vehicle, at the time of your booking or food order.

3. Drop off Times

We strive to arrange your drop-off within the estimated time frame  after your meal. However, times may vary due to traffic, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding.

4. Drop-off Procedure

You will be dropped of in as close proximity to the door of your accommodation as is practically available at the time of arrival.

5. Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our service. 

6. Force Majeure

We are not liable for any failure or delay in the performance of our obligations under these terms and conditions due to events beyond our reasonable control, including but not limited to natural disasters, strikes, lockouts, acts of terrorism, or other force majeure events.

 

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us, in person at The Ash pub, Bury Lodge Lane, Burton End, Stansted, Essex, CM24 8UQ. Telephone:
01279 814841 or email theteam@theashpub.com

Thank you for choosing our pub restaurant and take away service. We look forward to serving you!